Manufacturing Mixes with Medicine at York-based Partners in Family Health


SKF Employee Matthew Metz recognized for work in Aligning Forces for Quality – South Central PA’s Patient-Centered Medical Home Collaborative

York, PA. – While an unlikely partnership to many, Matthew Metz, a Six Sigma Deployment Champion and Energy Coordinator for SKF, recently earned honors for his work in employing the scientific processes and lean 6 sigma techniques of manufacturing in private practice medicine at York-based Partners in Family Health.  The partnership was created through Aligning Forces for Quality – South Central PA’s (AF4Q-SCPA) Patient-Centered Medical Home Collaborative, which brings together practices and business coaches to focus on key performance measures.

Metz led the team to increased efficiencies, patient care improvements and better health outcomes. SKF, a Hanover-based manufacturer of bearings and products related to seals and lubrication, honored his accomplishments with a trip to Slottsviken, Sweden, during which Metz received the company’s prestigious Excellence Award on April 19.

“When Matthew joined our practice in March of 2011, I was very excited but a bit apprehensive about how the techniques would apply to our practice,” said Sharon Simpson, RN and Quality Improvement Coordinator for Partners in Family Health. “Matthew’s instruction on how to itemize everything, eliminate waste product, organize our time and utilize all members of the staff has been wonderful, and our patients feel the difference.  We’re not just a doctor’s office anymore, we’re a family.”

Among the greatest areas for improvement, Partners in Family Health was able to develop and implement procedures including:

  • Determining that many diabetic patients were not receiving eye examinations on an annual basis.  The staff added this as a new measurement criterion and devised a way to ensure compliance.
  • Calling patients after they were discharged from the hospital or an Emergency Department visit and gathering all of their medical record updates in advanced of appointments at Partners in Family Health.
  • Identifying and correcting 24 of 32 waste-reduction items to increase efficiencies related to practice management and care delivery.
  • Employing the Kanban System, a manufacturing supply chain process, to manage medical supply inventories. The practice now saves time and money by knowing exactly when to order supplies.
  • Implementing 5S methodology, which looks at organizing for efficiency, to restructure the medical supply closet so staff members don’t waste time looking for supplies.

“We were anxious for the chance to join the Collaborative as it gave us the opportunity to be a good corporate citizen and use tools such as lean 6 Sigma and business excellence to positively impact the local health community,” said Metz. “I was honored to receive the Excellence Award from SKF, and have enjoyed watching Partners in Family Health continue to make great strides since my coaching ended last May.”

Chris Amy, project director for AF4Q-SCPA, echoed praises for Partners in Family Health, SKF, and Metz saying, “We are very grateful for the continued community support and the partnership of businesses as we work to transform local health care.  Working together, we can achieve great outcomes and improve lives.”

To learn more about Aligning Forces for Quality – South Central PA and the Patient-Centered Home Collaborative, visit

About SKF
SKF is a leading global supplier of bearing, seals, mechatronics, lubrication systems, and services which include technical support, maintenance and reliability services, engineering consulting and training.  SKF is represented in more than 130 countries and has around 15,000 distributor locations worldwide. Annual sales in 2012 were SEK 64,757 million and the number of employees was 46,775.

About Aligning Forces for Quality – South Central Pennsylvania
AF4Q-SCPA is an initiative of Healthy York County Coalition (HYCC) supported through the Robert Wood Johnson Foundation. HYCC has worked to bring together stakeholders from across the community and to unite them in health and wellness efforts since 1994.  AF4Q-SCPA was created in 2007, and is a unique collaboration of York and Adams Counties’ leaders working to improve the quality of health care. The I Can! Challenge, a 12-week challenge is a program developed by AF4Q-SCPA to give people the direction and support for improving their health. For more important information on AF4Q-SCPA, visit



Partners In Family Health
1550 Rodney Road
York, PA 17408
Phone: 717-846-8791
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